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Streaming Solutions is working on Technical support (tech support) refers to a range services companies provide to their customers for products such as software, mobile phones, TV’s and other electronic, mechanical or electromechanical products
Technical support is usually delivered over telephone, via email, over chat (IM) or using special software or software extensions that the user can employ to directly contact tech support. Technical support representatives are very familiar with the ins and outs of the products for which they provide support. If there is a problem that cannot be solved by the tech support, it is escalated to the development team and logged as a bug that should be fixed by a future product update or the next product iteration.
Our mission
Streaming Solutions is a young and energetic team of passionate individuals
There are a few key types of technical support on which Streaming Solutions is working are:
- Time and Material: This type of support is common in the tech industry. Also known as "break-fix" IT support, the payment of the materials and technician service charge falls upon the customer for a pre-negotiated rate.
- Managed Services: This is usually given to large-scale customers rather than individual consumers. A list of well-defined services and performance indicators are provided to the customer on an ongoing basis for a fixed rate, which is agreed upon on contract. Services provided could be 24/7 monitoring of servers, 24/7 help desk and the like. This may include on-site visits when problems cannot be solved remotely.
- Block Hours: This is a prepaid support system where the customer pays for a certain amount of time, which can be used per month or per year. This allows customers to use the hours flexibly without the hassle of paper work or multiple bills.
Stream Solution
Streaming Solution is a single platform that offers all the business tools you need to engage your customers via video, voice and web. The products allow any business to connect with people from around the world.
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